Episode #99: Two ears, one mouth - heed the ratio!
Ninety-nine episodes and there’s been much flapping of gums. Most of it Jen’s. Blame her country upbringing or extrovert personality, but give her a chance and she’ll happily chat away to anyone about anything for hours on end.
However, there’s one situation you’d swear she’d taken the vow of silence - and that’s in the first few client meetings. It’s not that she doesn’t have anything to say, it’s just too easy too get excited and leap straight into recommendations and sales pitches without listening long and hard enough to hear what the client really wants and needs. Might sound counterintuitive, but often the best briefs and sales come from silence.